Knowledge Base

How to use Lotus Print & Sign

A complete walkthrough of ordering, uploading artwork, tracking deliveries and getting help — everything on the site, explained.

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Browse by topic

Click any topic to jump straight to it.

Ordering products

Browse, configure and add to cart

Custom quotes

Odd sizes, bulk orders, one-off jobs

Uploading your files

Send us artwork, logos and designs

The AI chat assistant

Instant answers, or talk to a human

Tracking your order

See where your delivery is

Invoices & payments

Estimates, invoices and paying online

Your account

Order history and saved details

Our other services

Signs, web design, photography & more

Browsing & ordering products

From picking a product to checking out.

Browse or search

Use the menu or Products page to browse by category, or search for what you need.

Configure it

Pick size, material, finish and quantity on the product page — the price updates live as you choose.

Add to cart

Review everything in your Cart — you can update quantities or remove items before checking out.

Checkout

Enter delivery details and pay securely online. You'll get an order confirmation by email straight away.

Getting a custom quote

For odd sizes, bulk jobs, or anything not listed as a standard product.

Tell us what you need

Use the chat assistant (bottom-right of any page) or the contact form — describe the product, size, quantity and deadline.

Share artwork if you have it

Attach a reference image in the chat, or use the upload options below — it helps us quote accurately.

We confirm the details

Our team reviews material, finishing and turnaround, and gets back to you with a price.

Approve & pay

Once you're happy, we'll send a secure payment link and get the job into production.

Uploading your artwork or files

A few ways to get files to us, depending on where you are in the process.

In the chat assistant

Click the image icon next to the chat box and attach a file directly — great for quick questions about a design.

General upload page

Use lotusprintshop.com/upload to send a file with your name and email — no order number needed.

Your personal upload link

If you've already placed an order, we may email you a personal upload link tied to that order — use that one so files land in the right place.

Artwork checklist

Print-ready PDF preferred, CMYK colour, 300 DPI minimum, 3mm bleed, text/logos kept inside the safe area, fonts outlined or embedded.

Using the AI chat assistant

The orange chat bubble in the bottom-right corner of every page.

Ask anything

Product advice, pricing guidance, artwork requirements, order questions — the assistant is trained on our full catalogue.

Attach an image

Upload a reference photo or design and it'll advise on the best printing options based on exactly what it sees.

Talk to a human

After a couple of replies, a 'Talk to a human' button appears — click it, leave your name and email, and our team takes over the same conversation.

It remembers you

If you refresh the page, your conversation (and a human handoff in progress) picks up right where you left it.

Tracking your order

Real-time delivery status, no account required.

Get your tracking number

We email it once your order ships.

Go to the tracking page

Visit lotusprintshop.com/track and enter your tracking number.

See live status

Delivery status updates in real time from the courier.

Still waiting?

If something looks off, message us in chat with your order number and we'll check it for you.

Invoices, estimates & payments

Everything money-related, all handled through secure links we send you.

Estimate

For custom jobs, we'll send an estimate link — review it and approve online before we start production.

Invoice

Once your order is confirmed, you'll get an invoice link with the full breakdown.

Pay securely

Payment links use secure online checkout — no need to call in card details.

Receipts

A confirmation is emailed automatically the moment payment goes through.

Managing your account

Optional — you can also order as a guest.

Create an account

Order history

View past orders any time from My Account.

Reorder in one click

Reorder a previous job without re-entering all your specs.

Update your details

Keep your contact and delivery information current from the same page.

Our other services

Beyond print — a few things worth knowing exist.

Sign Builder

Design custom signage online

Digital Signage

Screens & content management

Web Design

Fast, mobile-friendly websites

Photography

Product & business photography

Quick answers

Do I need an account to order?

No — you can order and check out as a guest. Creating an account just lets you see your order history and reorder faster next time.

What file formats do you accept for artwork?

Print-ready PDF is preferred. We also accept JPG, PNG and AI files. For best results use CMYK colour mode, 300 DPI resolution, 3mm bleed, and keep text/logos inside the safe area.

How long does printing take?

Turnaround depends on the product, quantity, artwork readiness and current workload — we'll confirm an exact timeframe (including express or same-day options where available) once we see your order.

I don't have a design yet — can you help?

Yes. Tell our AI assistant or team what you need and we'll advise on the best options, or you can request design help before you order.

Can I change or cancel an order after placing it?

Contact us as soon as possible — once a job has gone into production we may not be able to change it, but we'll always do what we can.

Still stuck?

Chat with our AI assistant (bottom-right of any page), or reach us directly.

info@lotusprintshop.com WhatsApp 0208 638 55 56